Your privacy is important to us. It is Dr. Perfect and Perfect Doctors Clinic policy to respect your privacy regarding any information we may collect from you across our website, https://www.perfectdrs.com, and other sites we own and operate.

Perfect Doctors Clinic values the privacy of our patients and website visitors. This policy describes what personal information we may collect about you and how we use it.

Our promises

  • Service: We will only use your information to improve your experience with our services.

  • Patient Safety: We will only use sensitive personal data to ensure your care and safety.

Keep in touch: We will only contact you about the things you have told us you are interested in.

Privacy Policy Introduction

Perfect Doctors Clinic (collectively the “Company”, “We”, or “Us”) values your privacy and is committed to protecting it by adhering to this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”), as well as how we collect, use, maintain, protect, and disclose that information.

This policy applies to the information we collect.

This website is accessible via email, text, phone, and other electronic messages.

You can interact with this Website using mobile and desktop applications that you download from it.

It does not apply to the data collected by:

Us offline or through any other means, including any other website operated by the Company or any third party (including our affiliates and subsidiaries) that links to or is accessible from or on the Website. Please keep in mind that your healthcare provider will provide you with a separate HIPAA Notice of Privacy Practices when you receive services.

Please read this policy carefully to understand our privacy policies and practices, as well as how we will handle your information. This policy is incorporated into our Terms and conditions of Service, resulting in a contract between the Company and you. If you disagree with our policies and practices, your only option is not to use our Website. By accessing or using this Website, you agree to the Terms and Privacy Policy. This policy is subject to change from time to time. All changes become effective immediately after they are posted and apply to all subsequent access and use of the Website. Your continued use of this Website after we make changes is considered acceptance of those changes, so please review the policy on a regular basis for updates.

Your Personal And Sensitive Personal Data

According to data protection legislation, the data that organisations hold about you can be classified as follows:

Personal data is data that is associated with an identifiable person or can be used to identify a specific individual. We collect and process personal data such as names, email addresses, locations, phone numbers, ID numbers, and online identifiers. Unless otherwise specified, the terms “your data/your personal data” in this policy refer to Personal Data.

Sensitive Personal Data: Also known as “Special Category Data,” this is data that is considered to be more sensitive than the preceding personal data. For example, medical records, genetics, biometric data, ethnicity, and sexual orientation. We use this information solely for the purpose of your treatment and to ensure your care and safety as a patient. We will usually obtain your consent before collecting or processing this data, though there may be times when we are required or permitted to do so by applicable law (for example, to comply with public health requirements). We never use sensitive personal information for marketing purposes.

The Legal Bases We Rely On

Under data protection legislation, organisations must have one of several reasons for processing your personal information. Below, we outline the bases we use and provide an example of how they are used:

Consent: In some cases, we will ask for your permission to process your data for the purpose specified.

  • For example, to receive our special offer and discount emails, we ask that you check a box on our enquiry form.
  • As a patient, you may be asked to provide consent for us to collect sensitive personal data about you in order to ensure your safety and care.

Contractual obligations: In some cases, we may require your data to carry out our obligations.

  • For example, if you want to book an appointment, we may need your payment information, address, and contact information to process the payment and secure your reservation.

Legal compliance: In certain situations, we may be required by law or regulatory bodies to process your data.

  • For example, if the law requires it, we may ask you to provide proof of your identity and age.
  • Gathering information for regulatory investigations, legal proceedings, or requests.

Legitimate Interests: In some cases, we need your information to pursue our interests in a way that is reasonably expected as part of running our business and does not significantly impair your rights or freedom.

  • For example, we will use the contact information you provide to call, SMS, or email you about your inquiry and provide you with targeted relevant information.
  • We may combine and anonymize your data with that of other customers in order to identify trends and make improvements to our service and operations.

Information We Collect About You and How We Collect It

We collect Personal Information from users of our Website, including: 

  • name, postal address, email address, and phone number.
  • Consumer information, such as your preferences or a consumer profile created through your use of the website.
  • Insurance information.
  • General health information, such as your gender, height, and weight, as well as any generalized medical conditions about which you are interested.
  • Social media information, such as social media handles, content, and other data shared with us via third-party features used on our Site and other services.
  • Information about your device, internet connection, equipment used to access our Website, and usage history.

We collect the following information:

  • We will receive it directly from you when you provide it to us.
  • Automatically as you navigate the site. Automatically collected information may include usage details, IP addresses, and data gathered via cookies, pixels, web beacons, and other tracking technologies.

Information You Provide to Us

The Information we collect on or through our website may include:

  • Information that you provide by completing forms on our website. This includes information provided when you register to use our website, subscribe to our service, post material, or request additional services. We may also request information from you when you enter a contest or promotion sponsored by us, as well as when you report an issue with our Website.
  • If you contact us, we will keep records and copies of your correspondence (including email addresses).
  • Your answers to surveys that we may ask you to complete for research purposes.
  • Details of transactions made through our Website, as well as the fulfillment of your orders. Before you place an order through our Website, you may be asked to provide financial and personal information.
  • Your website search queries.

Mobile Numbers and Text Messaging

The user agrees that any mobile phone numbers provided by them to Perfect Doctors Clinic Plastic Surgery will be unique to that user. The user agrees that the mobile number(s) provided are not shared or common to other users. If a user’s mobile phone number(s) changes, it is the user’s responsibility to notify us so that we can update their phone number(s) in a timely manner.

  • Message/data rates may vary by phone plan.
  • Message frequencies vary.
  • Certain carriers may not be supported.

Information We Collect Through Automatic Data Collection Technologies

As you browse and interact with our Website, we may use automated data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details about your visits to our website, such as traffic data, location data, logs, and other communication data, as well as the resources you access and use on the site.
  • Information about your computer and internet connection, such as IP address, operating system, and browser type.

The information we collect automatically may contain personal information, and we may keep it or associate it with personal information we obtain in other ways or from third parties. It helps us to improve our website and deliver a better and more personalized service, including by allowing us to:

  • Estimate the size of our audience and their usage patterns.
  • Store information about your preferences so that we can tailor our website to your specific interests.
  • Accelerate your searches.
  • Recognize you when you return to our website.

The technologies we use for this automatic data collection could include:

  • Cookies (also known as browser cookies). A cookie is a small file that is stored on the hard drive of your computer. You can refuse to accept browser cookies by selecting the appropriate setting in your browser. However, if you select this option, you may be unable to access certain areas of our website. Unless you have set your browser to refuse cookies, our system will issue cookies when you visit our Website.
  • Flash cookies. Certain features of our website may use flash cookies to collect and store information about your preferences and navigation to, from, and within our site. Flash cookies are not managed using the same browser settings as browser cookies.
  • Web beacons. Pages of our Website and emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow the Company to count users who have visited those pages or opened an email, as well as for other related website statistics.
  • Javascript is used to store data about activities and transactions through third-party services.
  • Trackable phone numbers keep track of phone calls made to specific phone numbers on this website.
  • Offline website data, including activities stored locally and remotely.
  • Geo-targeting information about your general location at the time you use the website.

We may link this information to personal information about you that we obtain from other sources or that you provide to us.

By using the Site, you agree to the use of these Tracking Technologies. Configuring your browser’s preferences or options allows you to control whether and how your computer accepts cookies. However, if you reject cookies, you may be unable to access certain online products, services, or features of the Website. For example, we may be unable to recognize your computer or device, requiring you to log in each time you visit. You can learn more about cookies and tracking technologies, as well as how to opt out of them, by visiting All About Cookies. You can also learn more about the Digital Advertising Alliance and the NAI industry opt-out platform.As you browse and interact with our Website, we may use automated data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details about your visits to our website, such as traffic data, location data, logs, and other communication data, as well as the resources you access and use on the site.

Information about your computer and internet connection, such as IP address, operating system, and browser type.

The information we collect automatically may contain personal information, and we may keep it or associate it with personal information we obtain in other ways or from third parties. It helps us to improve our website and deliver a better and more personalized service, including by allowing us to:

Estimate the size of our audience and their usage patterns.

Store information about your preferences so that we can tailor our website to your specific interests.

Accelerate your searches.

Recognize you when you return to our website.

The technologies we use for this automatic data collection could include:

Cookies (also known as browser cookies). A cookie is a small file that is stored on the hard drive of your computer. You can refuse to accept browser cookies by selecting the appropriate setting in your browser. However, if you select this option, you may be unable to access certain areas of our website. Unless you have set your browser to refuse cookies, our system will issue cookies when you visit our Website.

Flash cookies. Certain features of our website may use flash cookies to collect and store information about your preferences and navigation to, from, and within our site. Flash cookies are not managed using the same browser settings as browser cookies.

Web beacons. Pages of our Website and emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow the Company to count users who have visited those pages or opened an email, as well as for other related website statistics.

Javascript is used to store data about activities and transactions through third-party services.

Trackable phone numbers keep track of phone calls made to specific phone numbers on this website.

Offline website data, including activities stored locally and remotely.

Geo-targeting information about your general location at the time you use the website.

We may link this information to personal information about you that we obtain from other sources or that you provide to us.

By using the Site, you agree to the use of these Tracking Technologies. Configuring your browser’s preferences or options allows you to control whether and how your computer accepts cookies. However, if you reject cookies, you may be unable to access certain online products, services, or features of the Website. For example, we may be unable to recognize your computer or device, requiring you to log in each time you visit. You can learn more about cookies and tracking technologies, as well as how to opt out of them, by visiting All About Cookies. You can also learn more about the Digital Advertising Alliance and the NAI industry opt-out platform.

How We Use Your Information

We use information that we gather about you or that you provide to us, including any personal information:

  • To demonstrate our Website and its contents to you.
  • To provide you with the information, products, or services you have requested from us.
  • To serve any other purpose for which you have provided it.
  • To send you account/subscription-related notices, such as expiration and renewal dates.
  • To fulfill our obligations and enforce our rights under any contracts entered into between you and us, including billing and collection.
  • We will notify you of any changes to our Website or any products or services we offer or provide through it.
  • To allow you to take part in interactive features on our website.
  • When you provide the information, we will describe it in any way we see fit.
  • With your permission, we may use this information for other purposes.

Your Access to and Control Over Information

We use information that we gather about you or that you provide to us, including any personal information:

  • To demonstrate our Website and its contents to you.
  • To provide you with the information, products, or services you have requested from us.
  • To serve any other purpose for which you have provided it.
  • To send you account/subscription-related notices, such as expiration and renewal dates.
  • To fulfill our obligations and enforce our rights under any contracts entered into between you and us, including billing and collection.
  • We will notify you of any changes to our Website or any products or services we offer or provide through it.
  • To allow you to take part in interactive features on our website.
  • When you provide the information, we will describe it in any way we see fit.
  • With your permission, we may use this information for other purposes.

Disclosure of Your Information

We may freely disclose aggregated information about our users, as well as information that does not identify any individual.

We may disclose personal information that we collect or that you provide in accordance with this privacy policy:

  • To serve the purpose for which you provided it.
  • To allow our service providers to complete the service for which we have contracted.
  • For any other purpose specified by us when you provide the information.
  • With your consent.
  • To any potential acquirer, successor, or assignee as part of any business transaction involving the merger, sale, transfer, assignment, or reorganization of our company or assets.
  • To abide by any court order, law, or legal process, including responding to any government or regulatory request.

Privacy of Collected Data

We will never use the statistical analytics tool to track or to collect any names or email addresses of visitors to our site. Google will not associate your IP address or device ID with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address or a device ID with the identity of a computer user.

Information About Remarketing

We only share your information with Google (including YouTube, Google Analytics, Google AdSense, and Google Business Profiles) and Meta (including Facebook and Instagram). We use Google Analytics to better understand how our customers use the Site. Learn more about how Google uses your personal information, or opt out of Google Analytics. You can manage Google’s personalized ads by visiting the Google advertising center. Learn more about how Meta uses your Personal Information and how to manage your Meta ad preferences. You can read Vimeo’s privacy policy and learn about Vimeo’s video privacy settings. Please be aware that, depending on your settings, the analytics may be reactivated the next time you access our Services, so you may need to disable the technology each time.
This website advertises online using Google remarketing, which includes text and image ads on the Google Display Network. Remarketing is a feature that allows us to reach out to people who have previously visited our site by showing them relevant ads when they visit other sites on the Google Display Network.
To enable remarketing for products such as AdWords on the Google Display Network, websites use a third-party DoubleClick cookie. When someone visits our website, a few lines of code generate an anonymous browser cookie. This cookie is a small file that contains information. The cookie records the site visit but does not store any sensitive information, such as the visitor’s name, address, or any other information that could be used to personally identify the visitor. The cookie will be enabled for a set period of time, such as 30 or 60 days, after which it will expire.

What is the Google Display Network?

A collection of over a million websites, videos, and apps where advertisements may appear. Sites in this network have partnered with Google to display relevant advertisements.

Opting out of Remarketing

Visitors can disable Google’s use of cookies by going to the Ads Preferences Manager.
Visitors can opt out of third-party cookie use by going to the Network Advertising Initiative opt-out page.

When Do We Collect Your Personal Data?

  • When you visit one of our websites
  • When you communicate with us via phone, email, or instant messaging systems
  • When you connect with us on social media
  • When you interact (open/click) on our emails
  • When you request additional information from us.
  • When you set up appointments with clinic staff
  • When you attend appointments and are part of the consultation process
  • When you make payments to us or request a refund
  • When you fill out any forms online or at the clinic
  • When you give a third party permission to share your information with us (for example, Facebook/Instagram).
  • When you fill out any surveys we send you
  • When reviewing our services
  • When you recommend a friend
  • When you visit our clinics, we may use CCTV systems for security.

What Personal Data Do We Collect?

  • You can use our website’s enquiry form to send us information. This may include your name, email address, phone number, and postal code. We need this information to contact you about your inquiry and to better understand the demand for our services.
  • Details about your interactions with us via our call centre, clinics, or online. For example, we may record calls, take notes during conversations, and keep phone call logs.
  • Copies of documents you provide to prove your age or identification, as required by law or company policy.
  • Payment details.
  • Details about your visits to our websites, such as how you arrived, which pages you visited, how long you spent on each, the links you clicked, and technical information about your device and internet connection.
  • Personal information that helps us make suggestions. For example, you could say you have a specific skin condition or concern, which we will use to recommend treatments.
  • Cookies are used to collect information. Find out more about how we use cookies.
  • Your feedback, survey results, and comments.

How And Why Do We Use Your Personal Data?

We want you to have the best possible experience from your first interaction with us. Collecting data about yourself is one way to improve your understanding of who you are. We use this to improve our service and communicate information that you may be interested in. In many cases, we are required to collect and process data about you in order to meet our contractual obligations to you or to comply with the law. We use your personal data for the purposes listed below:

  • To contact you regarding your inquiry, we must collect and process your information in order to fulfill your request for additional information or to schedule an appointment.
  • To provide you with additional information about the subject of your inquiry, so that you can understand your options and make an informed decision.
  • To remind you via email to schedule follow-up appointments for a treatment you previously received that requires ongoing review.
  • With your permission, we will send you special offers and news via email to keep you up to date on our promotions.
  • To tailor the content of our communications so that it is more relevant to you.
  • To contact you about your appointments and treatments – we want to ensure you don’t miss them.
  • For business performance analysis, ensuring that we continue to provide the best service possible.
  • To ensure that we are speaking with the correct person in order to prevent and detect fraud.
  • To accept payments and process refunds.
  • To offer customer service and support

How We Protect Your Data

We take the security of your data very seriously and take all necessary precautions to prevent unauthorised access, loss, and misuse. We never sell your personal information for any purpose. Any sensitive personal data we collect (such as medical records) is never used for marketing purposes, and access to such data is strictly limited.

How Long Do We Keep Your Data?

We only keep your data for as long as it is required to achieve the purpose for which it was collected. At the end of the period, your data will be deleted or anonymized so that it can be used in a non-identifiable manner for statistical analysis, allowing us to improve our service and business.

Cookies & Similar Technologies

Cookies, web beacons, and other similar technologies are used on our websites and emails to ensure that you have the best possible experience. Cookies are little, innocuous text files that are downloaded to your computer or device when you visit a website. They are useful for a variety of objectives, including helping us analyze our website use, activity, and user behavior. For further details, please check our Cookies Policy.

Who Do We Share Your Personal Data With?

We never sell or disclose your personally sensitive information to other parties. We want to preserve your faith in us as a respected organization, and we feel that this is necessary.

However, we do rely on third parties to support, administer, and supply certain of our day-to-day business services.

As a consequence, we may exchange non-sensitive personal data (such as phone numbers, email addresses, and IP addresses) with the following firms with whom we collaborate:

  • Companies that assist us in delivering emails and other electronic messages to you.
  • Companies that provide assistance for our website, phone service, and other IT/business services.
  • Companies that provide online communication services to you and us, such as instant messaging and video conferencing platforms. By using these services, you agree to their terms of service and acknowledge that any data, including messages, images, videos, files, and transcripts, will be handled in line with the policies of those third parties.
  • Companies that provide analytics services, including but not limited to Google Analytics and Microsoft Clarity.
  • Third-party advertising platforms, including but not limited to Meta, Google, and Microsoft, will display to you our services that may be of interest to you as you browse the internet or use social media platforms. This is dependent on your acceptance of cookies from our websites. See our Cookie Policy for more information.

We carefully choose these organizations and take efforts to keep your data secure and safeguard your privacy.

  • We thoroughly examine all suppliers, with data security being a major consideration in our choice to collaborate with them.
  • We only provide them the information they need to deliver the services we want.
  • They may only use your data for the reasons we have specified and agreed upon.

What Are Your Rights?

You have various rights over your personal data, including:

  • The right to view the personal information we have about you.
  • You have the right to request that erroneous information about yourself be corrected. If we have erroneous or out-of-date information about you, you may request that we alter or amend it.
  • The right to request that we delete or cease processing your data – in certain cases, such as when we no longer require it, we may erase your personal information.
  • You have the ultimate right to stop us from using your personal information for direct marketing purposes. In this situation, we must always comply with your request.
  • The right to withdraw your permission – If you have granted us your consent to use your personal data, you may change your mind and notify us.
  • Please be aware that we may decline your request for any of the following (unless otherwise specified) if we have a compelling cause or are legally required to do so.

If you want to exercise your rights, file a complaint, or ask concerns about this policy, please check the “Who are we?” section for contact information.

How to stop marketing messages from us

There are various methods for you to stop getting marketing communications from us:

Please keep in mind that these steps will only halt communications that have nothing to do with booking confirmation, payment confirmation, or medical aftercare. You may still get email contact from The Private Clinic, such as appointment confirmations.

  • Click the “unsubscribe” option at the top or bottom of any of our marketing mailings.
  • To unsubscribe, respond immediately to any of our marketing communications.

In most situations, your request will be handled immediately; however, it may take a few days to take effect, during which time you may continue to receive communications from us.

If you have already unsubscribed but change your mind and want to be included in our communications again, please phone us or notify a member of staff. To resume receiving our communications, we will send you an email with a request that you must open and approve.

Children Under The Age of 16

Our website is not intended for children under the age of 16. No one under the age of 16 may submit any personal information to or through the Website. We do not knowingly collect personal information from children under the age of sixteen. If you are under the age of 16, please do not use or provide any information on this Website or any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide us with any information about yourself, including your name, address, phone number, email address, or any screen name or username you may use. If you are aware that we have inadvertently collected personal information from a child under the age of 16, please contact us using the information on our contact page to request that the information be deleted.

We do not intentionally gather personal data of minors under the age of 16. If you are the parent or guardian of a child under the age of 16, and believe we may have information on that kid, please contact us. We will need you to establish your connection with the kid, but if you do, you may (subject to applicable legislation) seek access to and deletion of the child’s personal data.

Changes to this privacy policy

We may amend this privacy policy from time to time to reflect how we utilize your personal information. We will tell you via email (if we have your email address) of any substantial changes, but we recommend that you check this policy on a frequent basis to be informed about how we handle your data.

Complaints

If you have any concerns about how we handled or utilized your data and are dissatisfied with our answer, you may file a complaint with concierge@perfectdrs.com

Automatic Data Collection:

When you schedule an appointment at our clinic, we will request your personal information and medical history. In general, the website stores this information (cookies) whenever a user navigates through it. Cookies allow the website to track the user’s browsing activity. If you disable cookies in your browser, you will miss out on some important features.

Our website uses cookies, which allow you to log in without having to enter your information each time you visit. Aside from that, we save your IP address, browser version, time, and location. We store it for our security check and assure you that we will not harm you personally. The data collected by the website can be divided into four major categories.

  • Personal details (email, phone number, address, etc.)
  • Location information (address, postcode, city, etc.)
  • Usage data (IP address, browser information, etc.)
  • Cookies data (settings for website)

Any Questions?

We hope this privacy policy has been helpful in outlining how we handle your personal information and your rights. If you have any questions that have not been addressed, please contact  concierge@perfectdrs.com

Dr. Perfect, Perfect Doctors Plastic Surgery Clinic, has either authored or reviewed and approved this content.